VŠECHNY LEKCE ZDE
Because you’re talking on a telephone, you can’t see the person you are speaking with. This means that you often have to play it by ear, or largely react to what you hear.
Try asking your questions in such a way that helps you build and exude confidence. Remember, there’s a human being on the other end of this conversation who must be "impressed" somehow, or motivated to help you.
For example, if you call for someone and you are told that they are not in their office, many people will just ask to take a message. You can do much more in such situations.
Making it "personal"
You can help differentiate yourself from a bazillion other callers by doing little, but important things. Examples:
1. Try working the conversation towards something personal, or something memorable. Don’t be impersonal, acting as if the person you are speaking to really doesn’t matter.
They do matter: they’re human. 2. Instead of being told, "He’s not in right now, leave a message," ASK the person if there is a better time that you can call back. Example:
"I’m sorry, John is not here right now, may I take a message?"
"Is there a better time to call back, when John will be in his office? It’s important that I speak to him."
"Try 4:30, he’ll be back by then."
"I certainly will, thank you very much Dagmar, I appreciate it."
Part III tomorrow
Jokes of the Day: MORE "Dumb" Laws
1. In the state of Kentucky a woman must have her husband’s permission in order to buy a hat.
Najdete ji také v bezplatném deníku Metropolitní expres.